Laptop FAQs
Laptops may encounter a variety of problems during use, and these can be broadly categorised into two main groups: hardware faults and software faults. This page is a help document dedicated to answering and solving various common problems that users may encounter in the course of using a laptop, and the following are detailed descriptions of common problems and their solutions.
1、Can not turn on the device
Please make sure you have connected the power cable to the correct port, charge it for 30 minutes before you press the power button.
2、No sound from earphone
Check if volume is set to "0"？ Test if earphone is broken, if so ，please change for another earphone.
3、Big noise
Check if there is dust in the earphone or speaker. Check if the sound file is broken.
4、Screen drift or unresponsive screen
Switch off the device by a long press (approx. 30 sec.) of the power button. (Do not use this way to switch off the device unless it is necessary.)
5、windows key cannot active immediately
First, make sure the Wi-Fi is connected and the Wi-Fi network is a working network. Second, make sure the time zone and system time is correct in your location. (Windows key active delay may happen sometimes because of the network speed or other reason if you make sure the above two points are correct and the key still cannot active. Kindly contact with our service team please. We will support you immediately)
6、How to enter desktop interface when first time starting up.
Follow the Microsoft Windows 10 starting up guide step by step to enter the desktop interface.
7、Why my device has already been registered by account name of “default user 0”.
This is a common software error may happen in Windows 10 when user starting up the device First, press the power button for 5-8 seconds to shut down the device.Do this 3 times, and then power on the device, below content will show up.
8、Why when I press the keyboard character, in the system it shows another one?
This may happen because you choose the wrong language when you first time turn on the device. Below is the method to correct the language and input. Choose windows home button at the left bottom side of the desktop.
9、Windows automatic update may cause some issues recently, below is the method of how to open or close the automatic update function.
Click mouse right button(Laptop) on the windows home button at the left bottom side of the desktop. Choose “Task Manager” choose "More details, choose "Services"→ choose "Open Serv ices"→find "Windows Update" click mouse right button (Laptop) on it→ choose "Properties"→ find Startup type and choose the option you want. There are 4 options. Automatic (Delay Start)/Automatic/Manual/Disabled.
10、A large red X icon appears on the laptop screen
This means low battery, please make sure you connect the power cable to the power port and not the audio jack.